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Data Governance & Protection

Privacy Policy

Last Updated: November 1, 2026 // Compliance v3.1

At LGEN AGENCY LLC ("Agency", "we", "our"), protecting the integrity, confidentiality, and security of our clients' and visitors' personal data is paramount. This Privacy Policy details how we collect, store, and utilize data across our website, Paystack payment processing gateway, and analytics dashboard.

1. Information We Collect

  • Direct Contact Data: Name, work email address, phone number, company website, and social media handles provided when requesting audits or purchasing packages.
  • Payment Information: Financial transactions are processed securely through Paystack. LGEN AGENCY does not store credit card numbers directly on our servers; Paystack provides tokenized reference codes and billing metadata.
  • Campaign Performance Analytics: Metrics derived from connected social and advertising accounts (Meta Ads, TikTok Ads, YouTube Analytics) necessary to display reporting inside the client dashboard.

2. Cookies & Analytics Telemetry

We employ strictly necessary and performance cookies to enable session authentication, maintain user sign-in state, remember cookie consent preferences, and monitor edge latency across Cloudflare.

You can manage cookie settings at any time via the cookie preferences banner located at the bottom right of the page or through your browser settings.

3. Third-Party Service Providers

We work with trusted industry platforms to deliver our infrastructure:

  • Cloudflare: Edge network hosting, security DDoS mitigation, and worker execution.
  • Paystack: PCI-DSS Level 1 certified payment processing gateway for digital checkouts.
  • Resend: Transactional email delivery service for automated receipts and onboarding dispatches.

4. Data Retention & Security

We employ 256-bit TLS/SSL encryption across all endpoints and store campaign records only as long as necessary to fulfill commercial and legal obligations.

5. Your Rights (GDPR & CCPA)

Under applicable data protection laws, you retain the right to access, rectify, or request deletion of your personal records held by LGEN AGENCY. Requests may be transmitted directly to our data privacy officer at privacy@lgen.agency.